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Alyssa Fiorino was supposed to look out for her 89-year-old grandfather during his eye doctor appointment. But on his first trip out of the house during the pandemic, he sat down in the exam room with no mask on his face, and no mask on the ophthalmologist’s either, she said.

Fiorino said she tried to drop a hint by apologizing that her grandfather had pulled off his N95 mask in the lobby, when he complained that he couldn’t breathe after waiting for two hours in a parked car. The doctor scoffed at the idea of putting on masks, she said, then he went on with the exam.